Amazon Prime Letters Part 2

Hello,

First, I would like to apologise for any inconvenience caused by this situation.

I understand from your e-mail that you have received the faulty disc "Life After Beth" as the same one which you have already reported as broken.

I’ve now updated your membership with this information and asked the appropriate department to check this issue further to avoid future occurrence of this issue.

I've also issued a refund of £4.00 for the inconvenience caused by this situation.

Refunds usually go through in 2 to 3 business days so you should see this credited to your account on your next statement. Please note, this does not include your bank's processing time.

A replacement disc will be sent out as soon as possible. As a goodwill gesture we’ve added a bonus dispatch which will be sent to you above the normal subscription limits.

We hope that you don't have any further problems and that you’ll continue to enjoy using our service in the future.

We look forward to seeing you again soon.

Warmest regards,

Dilipkumar P.

Dear Dilipkumar P.,

Thank you for getting back to me so quickly. I am writing to you personally, though I suspect that you may have to escalate my query to a higher power. I also appreciate your offer of the bonus dispatch and the unexpected refund of £4.00 for the inconvenience. This is a good start.

However, I am after a little more than that. I have been perusing the Thomas’s Amazon section of your website and a few of the top-fight items recommended just for me, based on my browsing history have caught my eye. All of these will do nicely, in further compensation:

1. Section: Home and Garden

1000mm x 1 x 100M Envelopemaster Bubble Wrap
£18.97
Average customer review: 4.5 out of 5. (Amazon reviewer Tighe says “Great value and not just for packing.”)

2. Section: DIY and Tools

20 Pairs of Howard Leight Laser Lite Ear Plugs

£2.85
Average customer review: 4.5 out of 5. (Amazon Reviewer Josh Williams says “Peace at Last.”)

3. Section: Pet Supplies

Simple Solution Stain and Odour Remover for Cats
£5.99
Average customer review: 4.5 out of 5 (Amazon Reviewer Miss S Hooks says “I have found this stuff to be useful in removing cats sick off of carpets and upholstery.”)

4. Section: Garden and Outdoors, Sub-Section: Livestock Care and Beekeeping, Sub-Sub Section: Structures and Hardware
Complete 12V Battery Operated Shockright Energiser Kit, including 25 Insulators, Gate Handles, Anchors, Fence Tester, Connection Cables & 200m Polywire
£76.95
Average customer review: 4.5 out of 5 (Amazon reviewer Emma says “Good kit, bad instructions.”)

5. Section: Music, Sub-Section: Easy Listening, Sub-Sub-Section: Smooth Jazz
Kenny G – Breathless
£3.85
Average customer review: 4.5 out of 5 (Amazon Reviewer Mr R Middleton says “Am I Breathless!”)

6. McAlpine Twin Appliance 1-1/2" Washing Machine Sink Trap

£10.17
Section: DIY and Tool, Sub Section: Products, Sub-sub section: Rough Plumbing, Sub-sub-sub section: Tap Parts, Sub-sub-sub-sub-section: Traps
Average customer review: 4.5 out of 5. (Amazon Reviewer The Navvie  says “it is worth checking, and double checking the gasket and o-ring when connecting the trap outlet to your existing waste pipe - these have to be installed in the correct order and orientation or you will get a leak.”)

7. Section: Toys and Games, Sub-Section: Party Supplies
Inflatable Dinosaur
£1.75
Average customer review: 4.5 out of 5 (Amazon Reviewer HW says “Tyrant Lizard King!”)

8. Section: Grocery
Biona Organic Raw Virgin Coconut Oil 800 g
£13.75
Average customer review: 5 out of 5 (Amazon Top Ten reviewer PPS076 says “Extremely Effective Internally & Externally.”)

9. Section: Lighting
Ewan the Dream Sheep
£29.99
Average customer review: 4.5 out of 5 (Amazon Reviewer Emma Parry of Halifax says “Ewan is a life saver!”)

10 Section: Garden and Outdoors, Sub Section: Bird and Wildlife Care, Sub-Sub Section: Bats
CE 505 Micro Trio Bat Detector
Currently unavailable
Average customer review: 4 stars. (Amazon Reviewer Chris says “Misleading.”)

11. Section: Sports and Outdoors, Sub-section: Martial Arts, Sub-Sub-Section: Weapons, Sub-sub-sub-Section: Ninja weapons
Ninja sword
Currently unavailable, no Amazon customer reviews (actually, this is probably for the best).

12. Section: Video, Sub-Section: Special Interest, Sub-sub section: Dance

Let’s Dance (VHS) with Richard Wilson

£19.99 (with £2.80 delivery)

Average customer reviewer: 2 out of 5 (Amazon Reviewer Anna says “bit disappointing).

I’m giving the last one the benefit of the doubt.

I was a little disappointed that you were unable to offer and explanation as to why I was sent the same broken disc I had been sent previously, though you at least had the courage to own up to it. This admission stands in stark contrast to the brief message I also received from no-reply@amazon.co.uk, who states that “any damaged discs we become aware of are immediately withdrawn from circulation and fixed or replaced with new stock.” Why did this not happen with my disc?

I must press you for an explanation. You can send the items listed above to my home address. I’m prepared to wait for the out-of-stock items. As I have said before in similar situations to this, I’m in here for the long haul.

Yours sincerely,

Thomas Sutton