Wednesday 27 May 2015

Kurt Cobain's house


Kurt Cobain’s house was very had to find. I had to ask directions from four different people. The first person gave me the right instructions. The second person didn’t really know. The third person gave me the wrong instructions. The fourth person took me right there.



I take the number 14 bus from where I am staying in downtown to the very end of South Jackson and where Frink Park begins. I have with me only a badly drawn map, copied from Google and the name of the address: 171 Lake Washington Blvd.


At South Washington, the road drops down and stairs lead to a lonely road that snakes down to where Lake Washington Blvd begins. I take the path most reminiscent of the squiggle I have drawn and get to the point where I feel the house should be. This is based on nothing expect intuition and innate sense of direction, only the former usually fails me and the latter doesn’t exist. I take a few photos of the road sign as proof that I am actually here and go under a low bridge that reminds me of the lyrics to Something in the Way.


I find 175 Lake Washington Blvd and the houses next door are unmarked. Perhaps one of them in the house I am looking for? There is a little old lady standing outside a house as if waiting for a bus, though there is no bus stop. She tells me that the house is actually about a mile down the road, on the left, near where the buses turn round. I don’t know it yet, but these instructions are the best I will receive. My intuition tells me to distrust her.


I walk down the road looking out at the beautiful view across Lake Washington to Bellevue. The sun is shining and the water looks plunge-able. The numbers on the houses are increasing from 175. It feels like I am going the wrong way.


I speak with a man in a hi-vis jacket and a beard, who is doing work on the road. I don’t ask him exactly what he is doing, but it involves possessing a map that shows the number of every house in the vicinity, including the unmarked properties. 171 is not on the map.


I had asked this man for help because he looked like a hipster, but he had no idea that Kurt Cobain had lived in the area. In fact the old lady before seemed to have known a lot more. I have made a classic error in ageism. The hipster does have a smart phone however and he put me back on the right track and down the road I was going.


The numbers keep on going up and I begin to loose faith again. It is getting really hot and the houses are getting bigger. I ask some guys who are working on the side of the side of the road if they can help me out. One of them does an impeccable Dick Van Dyke voice when he hears my accent, so good I feel like breaking into a verse of Step in Time. His co-worker thinks it the house is in the opposite direction, so I turn back on myself.


I begin to lose faith again. I begin to feel that I may not find the house and will have to go back disappointed. I really want to see the house. I don’t think it will mean anything and I’m not expecting a rite of passage. Nirvana were an important band for me growing up, as they were for many. Paying my respects at the place Kurt lived and ended his life feels like a fitting, it not unremarkable tribute.


I interrupt a guy with headphones for directions and he tells me is heading that way anyway, so he can take me right there. He is on his way to the beach to hang out with some friends and I tell him about my reasons for being in Seattle and the conference I have to be at that interview. The guy’s name is Chris and he is a filmmaker. Originally from Grand Rapids, MI, he went to film school in Chicago but dropped out because he found it frustrating. He shot his first movie, In Bloom, in Chicago. Chris tells me it was based on an old relationship and about his ex-boyfriend. I ask him whether his ex has seen it and how he feels about it and Chris says that he was flattered to have their story immortalised in film. He tells me he is working on a new movie and that it will be a werewolf movie.



“Have you seen American Werewolf in London?” he says. “I want it to be like that, but just scary and not funny.”


He had hoped to find a grungy film scene in Seattle, but although he has found it, there is no money. He has a one-way ticket to LA booked for the end of the summer. I wish him the best of luck, thank him for the walk and we part ways at the bench outside Kurt Cobain’s house.


The bench is covered in graffiti and dried flowers. Some of the messages reference lesser-quoted lyrics from Nevermind and In Utero, but many just say we miss you. There is the inevitable transcription of the Neil Young line from the suicide note, which I find distasteful somehow. I like the flowers.


The house is hard to see. Pretty pink flowers circle it and a large gate blocks the view of the entrance. It is less lonely than I had imagined, though my only reference had been the movie Last Days, which wasn’t specifically about Kurt. The current owners want privacy, which is understandable. I wonder how they feel living in the house. Maybe they are huge fans. Maybe they don’t think about it. The shed where Kurt Cobain ended his life has since been taken down. Life continues.


Sunday 17 May 2015

Amazon Prime Letters Part 2

Hello,

First, I would like to apologise for any inconvenience caused by this situation.

I understand from your e-mail that you have received the faulty disc "Life After Beth" as the same one which you have already reported as broken.

I’ve now updated your membership with this information and asked the appropriate department to check this issue further to avoid future occurrence of this issue.

I've also issued a refund of £4.00 for the inconvenience caused by this situation.

Refunds usually go through in 2 to 3 business days so you should see this credited to your account on your next statement. Please note, this does not include your bank's processing time.

A replacement disc will be sent out as soon as possible. As a goodwill gesture we’ve added a bonus dispatch which will be sent to you above the normal subscription limits.

We hope that you don't have any further problems and that you’ll continue to enjoy using our service in the future.

We look forward to seeing you again soon.

Warmest regards,
Dilipkumar P.



Dear Dilipkumar P.,

Thank you for getting back to me so quickly. I am writing to you personally, though I suspect that you may have to escalate my query to a higher power. I also appreciate your offer of the bonus dispatch and the unexpected refund of £4.00 for the inconvenience. This is a good start.

However, I am after a little more than that. I have been perusing the Thomas’s Amazon section of your website and a few of the top-fight items recommended just for me, based on my browsing history have caught my eye. All of these will do nicely, in further compensation:

1. Section: Home and Garden
1000mm x 1 x 100M Envelopemaster Bubble Wrap
£18.97
Average customer review: 4.5 out of 5. (Amazon reviewer Tighe says “Great value and not just for packing.”)

2. Section: DIY and Tools
20 Pairs of Howard Leight Laser Lite Ear Plugs
£2.85
Average customer review: 4.5 out of 5. (Amazon Reviewer Josh Williams says “Peace at Last.”)

3. Section: Pet Supplies
Simple Solution Stain and Odour Remover for Cats
£5.99
Average customer review: 4.5 out of 5 (Amazon Reviewer Miss S Hooks says “I have found this stuff to be useful in removing cats sick off of carpets and upholstery.”)

4. Section: Garden and Outdoors, Sub-Section: Livestock Care and Beekeeping, Sub-Sub Section: Structures and Hardware
Complete 12V Battery Operated Shockright Energiser Kit, including 25 Insulators, Gate Handles, Anchors, Fence Tester, Connection Cables & 200m Polywire
£76.95
Average customer review: 4.5 out of 5 (Amazon reviewer Emma says “Good kit, bad instructions.”)

5. Section: Music, Sub-Section: Easy Listening, Sub-Sub-Section: Smooth Jazz
Kenny G – Breathless
£3.85
Average customer review: 4.5 out of 5 (Amazon Reviewer Mr R Middleton says “Am I Breathless!”)

6. McAlpine Twin Appliance 1-1/2" Washing Machine Sink Trap
£10.17
Section: DIY and Tool, Sub Section: Products, Sub-sub section: Rough Plumbing, Sub-sub-sub section: Tap Parts, Sub-sub-sub-sub-section: Traps
Average customer review: 4.5 out of 5. (Amazon Reviewer The Navvie  says “it is worth checking, and double checking the gasket and o-ring when connecting the trap outlet to your existing waste pipe - these have to be installed in the correct order and orientation or you will get a leak.”)

7. Section: Toys and Games, Sub-Section: Party Supplies
Inflatable Dinosaur
£1.75
Average customer review: 4.5 out of 5 (Amazon Reviewer HW says “Tyrant Lizard King!”)

8. Section: Grocery
Biona Organic Raw Virgin Coconut Oil 800 g
£13.75
Average customer review: 5 out of 5 (Amazon Top Ten reviewer PPS076 says “Extremely Effective Internally & Externally.”)

9. Section: Lighting
Ewan the Dream Sheep
£29.99
Average customer review: 4.5 out of 5 (Amazon Reviewer Emma Parry of Halifax says “Ewan is a life saver!”)

10 Section: Garden and Outdoors, Sub Section: Bird and Wildlife Care, Sub-Sub Section: Bats
CE 505 Micro Trio Bat Detector
Currently unavailable
Average customer review: 4 stars. (Amazon Reviewer Chris says “Misleading.”)

11. Section: Sports and Outdoors, Sub-section: Martial Arts, Sub-Sub-Section: Weapons, Sub-sub-sub-Section: Ninja weapons
Ninja sword
Currently unavailable, no Amazon customer reviews (actually, this is probably for the best).

12. Section: Video, Sub-Section: Special Interest, Sub-sub section: Dance
Let’s Dance (VHS) with Richard Wilson
£19.99 (with £2.80 delivery)
Average customer reviewer: 2 out of 5 (Amazon Reviewer Anna says “bit disappointing).

I’m giving the last one the benefit of the doubt.

I was a little disappointed that you were unable to offer and explanation as to why I was sent the same broken disc I had been sent previously, though you at least had the courage to own up to it. This admission stands in stark contrast to the brief message I also received from no-reply@amazon.co.uk, who states that “any damaged discs we become aware of are immediately withdrawn from circulation and fixed or replaced with new stock.” Why did this not happen with my disc?

I must press you for an explanation. You can send the items listed above to my home address. I’m prepared to wait for the out-of-stock items. As I have said before in similar situations to this, I’m in here for the long haul.

Yours sincerely,


Thomas Sutton


Saturday 16 May 2015

Amazon Prime Letters

I haven't corresponded with anyone for a while, but I've recently started a new one with Amazon Prime. The first couple happened a month and a half ago and the last one was sent today. Take a look. I am interested to see where it goes. 

Dear Sir/Madam, 

I have just sent Life After Beth back to you and it is yet another example of a faulty disc being sent out. This is simply not good enough, particularly for a relatively recent film. You should be making sure that discs are sent out in perfect condition in a way that befits a service customers pay for. For compensation, please can you send me two or three extra rentals over and above my allotted amount. 

Yours faithfully, 

Thomas Sutton 



Hello Thomas,

I’m sorry to hear you’ve received another damaged disc.

Unfortunately our discs do degrade over time with regular usage.

We’re always grateful when our customers report broken or faulty discs, as we can then take action to fix or replace the disc. In fact, some faults may only occur during playback and we may not otherwise be aware of the problem.

We have now updated this information on your account to make sure that this doesn't happen again.

As preferred and also for this inconvenience we have added a two bonus dispatch which will be sent to you in addition to the normal subscription limits as a goodwill gesture.

We hope that you don't have any further problems and that you’ll continue to enjoy using our service in the future.

Should you require any additional information or assistance, please let us know directly by replying to this email and we will be happy to help you.

Thank you for contacting LOVEFiLM By Post support.

Warmest regards,
Arunkumar V.




Hello,

I am sending back Life After Beth for the second time because the disc is unwatchable. Given that it froze in the same spot as the disc you sent previously, I can only assume that you sent the exact same disc out to be again, even though I had reported it faulty in the first place. Please refer to my original complaint of 31st March 2015 and the subsequent response from Arunkumar V on the same day.

In Arunkumar V's message he said, and I quote, "We’re always grateful when our customers report broken or faulty discs, as we can then take action to fix or replace the disc.... We have now updated this information on your account to make sure that this doesn't happen again." Well guess what guys, it did happen again! And it was probably the same disc I complained about in the first place. You may not be surprised to here that I'm looking for some sort of explanation here and perhaps some compensation, but we'll get to that.

I'm going to level with you now. If I receive a broken disc, I always complain about it. Part of it is a selfless act, to make sure others do not suffer from the problems I have encountered. That's just the kind of guy I am. But the real reason for complaining is that you always compensate me with some free rentals. I like that. It seems fair.

However, I'm onto you now. Before, I had always thought that you were actually acting on my various complaints and doing everything within your power to make sure that faulty discs were not being sent to customers, as Arunkumar V suggested in his email, making sure that that kind of thing, I quote, "doesn't happen again." But now I'm not so sure. What kind of racket are you guys operating here?

Now I'm not a expert, but I've always thought that the economics of business was pretty straightforward. It has something to do with supply and demand. A lot of people want to watch movies and you provide them with DVDs. But this all goes to pieces when you start sending out broken discs. No one demands that, unless one just finds the shine on the back of a DVD titillating in some way. But there are easier ways to satisfy that sort of demand. Much easier.

So I'm looking for an explanation. Why did you send the DVD I had already reported at faulty back to me? Was it a jape? Did you think I'd find it amusing? I think that's unlikely and I suspect it may have more to do with the fact that you're milking something of a cash cow here, but you've got a cowboy at the udders. (That's a metaphor - make of it what you will). Now I'm not a sentimentalist, but I've been with you guys a long time and personally, I prefer the Lovefilm days. They were cheesy, even irritating, but I felt they cared. Now it's all Amazon Prime. I don't know, it just feels more clinical these days.

In addition to the explanation, I'm also looking for compensation and I mean BIG compensation. Last time, Arunkumar V was kind enough to send me two bonus dispatches. I was happy with that, but this time it's just not going to cut it. Not even close.

Now I've been taking a look around your Amazon website and I've seen a lot of top-flight goods: stereos, VCRs, toys. Now I'm just wondering. What can you offer me?

Warmest regards,

Tom